Frequently asked questions

Q1: How do I purchase products from your online store?
Browse our selection, add items to your cart, and click "Checkout" to complete your purchase.

Q2: Is my payment information protected during transactions?
Yes, we use industry-standard encryption and comply with all major payment security regulations.

Q3: When will my order be shipped after processing?
Most orders ship within 1-3 business days of processing. You'll receive a shipping confirmation email.

Q4: Can I track my package's location?
Yes, you'll receive a tracking number that allows you to monitor your package's delivery status.

Q5: How are shipping costs calculated for oversized items?
Oversized items may incur additional shipping fees based on dimensions and weight.

Q6: Will all items in my order arrive at the same time?
Items may arrive separately if they're fulfilled from different warehouses or have different processing times.

Q7: What's your return policy for sale items?
Sale items are eligible for returns within 14 days with store credit only.

Q8: How should I handle gift cards when returning products?
Gift cards are non-returnable but can be used for future purchases.

Q9: Can I modify my order after it's been processed?
Once an order is processed, we can't make changes. Returns are the recommended solution.

Q10: Need assistance with your order?
Email kinglyminerva36749@hotmail.com or visit our FAQ page for help.